dxw – Agency Partnership

dxw is an employee-owned digital agency that works with the public and third sector – including government departments – on digital projects. They are dedicated to making life easier for both the people who use public services and the teams that make those services tick.

Managing their bandwidth

The GovPress team at dxw host and maintain digital services for over 100 clients. Managing day-to-day maintenance, alongside project work means they often need to rapidly increase their capacity to meet client demand.

To provide a consistent level of service across multiple workstreams, they occasionally reach out to trusted agency partners.

dxw and Vu have worked together for a number of years. We work from the same government frameworks and have an established track record, so dxw know we’ll meet their expectations for quality and security.

This is especially important for the high profile projects they work on. Whether they needed hands-on technical capability or high level discovery work, they were confident that we would provide the same level of quality that they would themselves.

Drawing from our digital toolbox

dxw, and their GovPress team, have brought us in on several high level projects, involving organisations such as the Office for National Statistics (ONS), Department of Health and Social Care (DHSC) and National Audit Office (NAO).

Each project has required a slightly different set of digital services from us: from providing specialist technical skills to leading multi-stakeholder workshops and digital discovery
exercises.

One of our strengths has been in organising large groups of internal and external stakeholders to extract quantitative and qualitative data that dxw can then use to inform their digital projects.

For example, our work with the DHSC involved deploying a suite of evidence-based research tools to gain practical insights into what end users expected from the department’s intranet.

We also provided MVP user research on the ONS project and UX design testing on the Settle Housing Association project.

The Solution

Through our invaluable discovery work and technical skills, we have helped dxw and GovPress provide a consistent, professional and high quality service to their clients.

You don’t have to take on a big digital project alone, but you should choose your partners carefully. Get in touch for an initial chat.